Chapter 2: Service Planning and Operations
Indian cities are witnessing tremendous population growth, spatial evolution of residential and employment concentrations, resulting in a significant change in how people move. As the mobility needs of the population change, it is important that the transport system responds effectively. Most initiatives have focused on upgrading and modernising services through the quality of the fleet or utilisation of Intelligent Transport Systems (ITS) components. While these efforts are important, they are likely to remain sub-optimally effective if the underlying service and network structures are also not improved. There is a need to improve public transport operations through periodic reviews, to optimise city bus services. Data collection is a vital tool to assess these changes in travel patterns, system performance, public perceptions and growth in demand. This will result in improved service quality and capture a larger share of travel demand.
The first section begins by discussing the goals of data collection and how the process applies to the assessment of city bus services, at various levels. This is followed by a focus on planning for bus operations in cities with no formal public transport service. The next level of review involves a periodic assessment of existing bus systems to further optimise it. This chapter concludes with a focus on complementing mass transit systems through the integration of feeder bus routes (see Figure 14).
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